Your privacy is important to us. We are committed to protecting it.
1. Introduction
Roshan Mustaqbil Institute (“RMI”, “we”, “our”, or “us”) is committed to respecting and safeguarding the privacy of every individual who interacts with our website, platforms, programs, and services. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with applicable laws of Pakistan, including the Prevention of Electronic Crimes Act (PECA) 2016 and relevant data protection principles.
By using any RMI service, platform, or program, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
2. Information We Collect
2.1 Personal Information
We collect personal information only through lawful and fair means, and where appropriate, with the knowledge or consent of the individual concerned. The types of personal information we may collect include:
- Full name, date of birth, and national identity information.
- Contact details including email address, phone number, and postal address.
- Educational background, professional qualifications, and enrollment history.
- Payment and billing information (processed securely through authorized payment providers).
- Login credentials for student portals and online platforms.
- Photographs or video recordings where relevant to program delivery or certification.
2.2 Automatically Collected Information
When you visit our website or use our digital platforms, we may automatically collect certain technical data, including:
- IP address, browser type, and operating system.
- Pages visited, time spent on pages, and navigation patterns.
- Device identifiers and cookie data (see Section 8 on Cookies).
3. Purpose of Collection
Before or at the time of collecting personal information, RMI identifies the specific purposes for which the information is being collected. We collect and use personal information solely for the following purposes, and for ancillary purposes directly related to these:
- To process enrollments, registrations, and applications for RMI programs.
- To administer courses, assessments, certifications, and program communications.
- To process payments and maintain accurate financial records.
- To improve the quality, relevance, and accessibility of our programs and services.
- To send important program updates, announcements, and administrative notices.
- To comply with legal obligations and respond to lawful regulatory requests.
- To prevent fraud, misconduct, and unauthorized access to our platforms.
We will not use your personal information for any purpose beyond those stated above without first obtaining your explicit consent, unless otherwise required by law.
4. Data Accuracy and Relevance
RMI is committed to ensuring that the personal data we hold is relevant to the purposes for which it is used. To the extent necessary for those purposes, we take reasonable steps to ensure that personal information is:
- Accurate and reflects the most current information provided by the individual.
- Complete and not misleading in any material respect.
- Up-to-date at the time of use, particularly where decisions affecting the individual may be made.
Students and users are encouraged to promptly update their information through the student portal or by contacting RMI directly if any details change.
5. Data Security
RMI takes the security of your personal information seriously. We implement reasonable and appropriate technical, administrative, and physical safeguards to protect your data from:
- Unauthorized access, disclosure, or use.
- Loss, theft, or accidental destruction.
- Unauthorized copying, modification, or transmission.
These measures include secure server infrastructure, encrypted data transmission (SSL/TLS), access controls, and regular review of our security practices. However, no method of transmission over the internet or electronic storage is completely secure, and RMI cannot guarantee absolute security.
In the event of a data breach that affects your personal information, RMI will notify affected individuals in a timely manner as required by applicable law.
6. Disclosure of Personal Information
RMI does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your information in the following limited circumstances:
- With authorized third-party service providers (e.g., payment processors, learning management system providers, communication platforms) who are contractually bound to protect your data and use it only for the purpose of delivering RMI services.
- With government authorities, regulators, or law enforcement agencies when required by applicable Pakistani law or a lawful court order.
- With partner institutions or employers where you have explicitly consented to such sharing as part of a placement or certification program.
Any third party receiving your data is required to handle it with the same standard of care as RMI and is prohibited from using it for any other purpose.
7. Data Retention
RMI will only retain personal information for as long as is necessary to fulfil the purposes for which it was collected, including any legal, regulatory, or reporting requirements. The standard retention periods applied are:
- Enrollment and program records: retained for a minimum of 5 years following program completion or withdrawal.
- Financial and payment records: retained for a minimum of 7 years in compliance with applicable tax and financial regulations.
- Communications and correspondence: retained for 2 years unless relevant to an ongoing matter.
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized so that it can no longer be attributed to any individual.
8. Cookies and Tracking Technologies
RMI’s website and platforms may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and improve our digital services. Cookies are small text files placed on your device when you visit our website.
You may configure your browser to refuse all cookies or to notify you when a cookie is being sent. Please note that some features of our platform may not function properly if cookies are disabled. By continuing to use our website, you consent to the use of cookies in accordance with this policy.
9. Privacy of Minors
RMI does not knowingly collect personal information from children under the age of 13 without verified parental or guardian consent. Individuals between the ages of 13 and 18 may use RMI’s services only with the express consent of a parent or legal guardian, who accepts responsibility for the minor’s use of our services.
If RMI becomes aware that personal information has been collected from a minor without appropriate consent, such information will be promptly deleted from our systems.
10. Your Rights
Subject to applicable law, you have the following rights with respect to your personal information held by RMI:
- Right of Access: You may request a copy of the personal information RMI holds about you.
- Right to Correction: You may request correction of any inaccurate or incomplete information.
- Right to Deletion: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
- Right to Complain: You have the right to raise concerns about our data practices with the relevant regulatory authority in Pakistan.
To exercise any of these rights, please contact RMI using the details provided in Section 12 below.
11. Changes to This Privacy Policy
RMI may revise this Privacy Policy from time to time at its sole discretion to reflect changes in our practices, legal requirements, or operational needs. Updated versions will be published on our official website with the revised effective date. We encourage you to review this policy periodically.
Continued use of RMI’s services after any update to this Privacy Policy constitutes your acceptance of the revised terms.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
Roshan Mustaqbil Institute — Data Privacy Officer
Email: privacy@roshanmustaqbilinstitute.com
Website: www.roshanmustaqbilinstitute.com
Address: Pakistan
We are committed to conducting our operations in accordance with these principles to ensure the confidentiality and integrity of your personal information is always protected.